RETURN POLICY

It is our goal at Carlisle Auto Air to have a return policy that is beneficial to our customers and us. Changes in the market have forced us to invoke a strict return policy. Our return policy is designed to be easy, quick and effective. Please read and follow the policy below!

  • All returns are to be shipped to San Pedro location unless otherwise specified.

Carlisle Auto Air Returns
6411 San Pedro Ave 
San Antonio, TX 78216

  • Product may not be returned in lieu of payment.
  • All products returned must be pre-approved and a Return Authorization Number (RA#) attached.
  • The product must be purchased from Carlisle Auto Air.
  • Carlisle Auto Air is not responsible for any product returned without an RA #.
  • Product returned to Carlisle Auto Air without prior approval will be refused and returned freight collect.
  • Each pallet or package must be clearly marked with the RA#.
  • The product must be returned freight prepaid.
  • All products should be labeled as to what type of return it is. For example, new returns should be labeled new. Please refer to the warranty policy for warranty returns.
  • Some products purchased may not be eligible for return. These non-returnable products include but are not limited to: refrigerants, chemicals and special ordered products. Product returned as new should be in clean, marketable condition. If repackaging is required, an additional 25% restocking fee will be charged.
  • Product that is delivered locally should be returned immediately. Product returned 10 days after the delivery date is subject to a 25% restocking fee.
  • Installed products or products that have been tampered with, such as broken security tape or resealed boxes, are non-returnable.
  • Customer’s account must be current before Carlisle Auto Air will accept any type of returns.
  • DO NOT deduct any new or warranty credits from payments to be made to Carlisle Auto Air until those credits are reflected on a monthly statement. Failure to do this may lead to an interruption on your account.

CORE RETURNS

  • Any customer returning cores should follow the steps listed above. Note: most products do have any core value.

 

WARRANTY POLICY

All Carlisle Auto Air products are warranted to be free from defects in material and workmanship for a period of one year from date of purchase, not from the date of a replacement product issued under warranty. Carlisle Auto Air’s liability is limited to the replacement of any part found to be defective according to the “Manufacturers Standard”. Claims for indirect, consequential damage or loss will not be covered by Carlisle Auto Air. Carlisle Auto Air will pay labor claims as outline in our Labor Reimbursement Program.

Carlisle Auto Air’s Warranty Return requirements:

  • Product may not be returned on lieu of payment.
  • Products must be purchased from Carlisle Auto Air.
  • Products returned to Carlisle Auto Air must have a Return Authorization number attached.
  • A brief description of the malfunction of the product should be attached to the product, along with the name and/or the account number of the purchaser. “Defective” is not descriptive enough!
  • Warranty will not be given for product that has been altered, misused or abused.
  • Products denied warranty by Carlisle Auto Air or the manufacture will be returned to the warranty applicant freight collect.
  • A copy of the original receipt is required to obtain warranty credit.
  • Customer is responsible for freight charges.

Here are a few examples of products that will be denied warranty:

  • Compressors that have failed due to “black death” contamination.
  • Heater cores and Radiators that have failed due to electrolysis.
  • Compressor failure without replacement of drier/accumulator and expansion device.
  • The system was not flush properly.

LABOR REIMBURSEMENT PROGRAM

If our product fails due to a manufacturer defect within the warranty period of the part, then Carlisle Auto Air will pay $100.00 as a reimbursement for your technician’s time. To qualify for the Labor Reimbursement Program you must purchase our “Fixed Right the First Time” kit containing everything you will need to do the job right. Then submit the failed component with the warranty period along with a copy of the original receipt, a copy of the installation repair order, a copy of the AC technician’s certification, and a purchase order for the replacement components.

 

PRICE CHANGES

At Carlisle Auto Air we strive to keep price changes to a minimum. However, when the occasions do arise where we must adjust our prices, should this occur we will attempt to notify all of our customers by an e-mail that is sent out weekly. If you are not currently receiving the Carlisle Auto Air weekly e-mail you need to contact your salesperson so they can get your e-mail address added to the list!!

DAMAGED FREIGHT POLICY & PROCEDURE

The transfer of product ownership from Carlisle Auto Air to our customers occurs at the time the product leaves a Carlisle Auto Air facility in rout to the customer. If a product arrives at a Carlisle Auto Air customer’s facility damaged, the customer is responsible for filing a claim with the freight carrier that delivered the product. However, if you have persistent issues with any one carrier, please contact Carlisle Auto Air so we can address it with the carrier.

When you receive LTL Freight (Less Than Truckload)

  • Inspect freight before signing freight bill.
  • Note on freight bill any physical damage at time of delivery. Be specific when noting damages, for example list quantity, part number, and brief description of damaged product. If you suspect concealed damage, please retain the driver and open immediately. If driver refuses to wait, sign freight bill “Subject to Inspection.”
  • You must have driver sign your copy of freight bill where damage is noted.
  • Call carrier and report claim immediately.
  • Damaged product is subject to inspection. Do not discard damaged product until claim is settled.

When you receive Parcel Freight (UPS, Fedex, Noble Logistics)

  • Before signing for acceptance, inspect product for any physical damage.
  • Open any boxes that appear to have been dropped, torn or re-taped to check for missing parts or concealed damage.
  • Point out any damages to delivery driver and have it notated on manifest, delivery receipt, etc.
  • Call carrier and report claim immediately.
  • Damaged product is subject to inspection. Do not discard damaged product until claim is settled.

When Parcel Freight is lost or missing:

  • Report lost or missing product to a Carlisle Auto Air customer service manager, if necessary replacements will be sent at the customers’ expense until product is recovered or claim is settled.

Shipping Discrepancies

Any claims of shipping discrepancies (shortages, mis-pulls, etc.) are to be made within 10 business days of receipt, in order to be considered for credit. Please report these claims to a Carlisle Auto Air warehouse manager by phone at 1-800-243-3433 or email to RSH@evapocore.com

Carlisle Auto Air Shipment Times

It is our goal at Carlisle Auto Air to provide quick, accurate service for all orders. To help us please consider the following:

Orders received by 3 PM CST will be shipped the same day.

  • UPS Ground Shipments- 4 PM CST
  • UPS Air Services (Next Day Air, 2nd Day Air, 3 Day Select, etc)- 4 PM CST
  • Noble Logistics- 4PM CST (service only available to some areas)
  • ActFast

Shipping Discrepancies

Any claims of shipping discrepancies (shortages, mis-pulls, etc.) are to be made within 10 business days of receipt, in order to be considered for credit. Please report these claims to a Carlisle Auto Air customer service manager by phone at 1-800-722-5089 ext 6308 or email to RSH@evapocore.com.

***Please Note***
Do not hesitate to place an order with Carlisle Auto Air, even after the times listed above. Carlisle Auto Air will make every effort to process every order.